Terms of Service

Overview

Welcome to Hearth & Forge. The terms “we,” “us,” and “our” refer to Hearth & Forge. We operate this online store and website, including all related information, content, features, tools, products, and services, to provide you with a convenient shopping experience.

Our store is hosted on Shopify, which provides the e-commerce platform that allows us to offer our products and services.

By visiting our website, browsing our products, or making a purchase, you agree to be bound by these Terms of Service and any policies referenced in these terms. If you do not agree to these terms, please do not use our website or services.

1. Eligibility and Use of Our Website

By using our website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

You agree to use our website only for lawful purposes and in accordance with these Terms of Service.

You must not use our website or products for any illegal, fraudulent, harmful, or unauthorized purpose. You must not violate any applicable laws or regulations while using our services.

We reserve the right to refuse service, restrict access, or terminate access to our website where permitted by applicable law if we reasonably believe that these terms have been violated.

2. General Conditions

We reserve the right to refuse service to anyone for legitimate reasons and where permitted by applicable law.

You understand that information you submit through our website, excluding payment card information, may be transmitted across various networks and may be adapted to meet technical requirements. Payment information is handled by payment processors using their applicable security procedures.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our website or services without our prior written permission.

3. Products and Product Information

We make reasonable efforts to display product descriptions, images, specifications, colors, and other information as accurately as possible.

However, the appearance of products may vary depending on your screen, device, lighting conditions, or other factors. Minor variations in appearance do not necessarily mean that a product is defective.

Product descriptions, specifications, availability, and prices may be updated from time to time. We reserve the right to correct errors or inaccuracies and to update product information where permitted by applicable law.

Nothing in this section limits your legal rights regarding products that are defective, unsafe, misdescribed, or otherwise fail to comply with applicable law.

4. Orders and Order Acceptance

When you place an order, you are making an offer to purchase the products selected in accordance with these Terms of Service.

You will receive an order confirmation after submitting your order. An order confirmation acknowledges that we have received your order but does not necessarily mean that the order has been accepted or shipped.

We reserve the right to decline, cancel, or limit an order where permitted by law, including in cases involving suspected fraud, unauthorized transactions, pricing errors, product unavailability, or other legitimate reasons.

If we cancel an order after payment has been received, we will arrange an appropriate refund.

You are responsible for providing accurate and complete billing, shipping, and contact information. Please review your information carefully before completing your purchase.

5. Prices and Payment

Product prices and any applicable shipping charges, taxes, or other fees will be displayed during checkout where applicable.

Prices may change without prior notice, but changes will not affect an order that has already been accepted, except where permitted by applicable law or agreed with you.

You agree to provide current, complete, and accurate payment information for all purchases made through our store.

Payments are processed through the payment methods made available at checkout. We do not intentionally collect or store complete payment card details when those details are processed by third-party payment providers.

You authorize the applicable payment provider to charge your selected payment method for the total amount shown at checkout.

6. Shipping and Delivery

Shipping methods, estimated delivery times, and applicable charges will be presented during checkout or in our shipping information where available.

Delivery estimates are provided for guidance and are not guaranteed unless expressly stated otherwise. Delays may occur due to carrier operations, customs inspections, weather, public holidays, or other circumstances beyond our reasonable control.

You are responsible for providing a correct and complete delivery address. Additional costs or delays resulting from incorrect or incomplete address information may be your responsibility where permitted by law.

If an order is lost, damaged during delivery, or not delivered as expected, please contact us through our website so that we can review the matter and assist you.

Nothing in this section excludes any delivery obligations or consumer rights imposed by applicable law.

7. Returns, Refunds, and Cancellations

Returns, refunds, exchanges, and order cancellations are governed by our Return and Refund Policy, which forms part of these Terms of Service.

Please review that policy before making a purchase.

Your statutory rights, including any applicable rights to cancel a distance purchase, return defective goods, or receive a refund, remain unaffected by this section.

8. Intellectual Property

All content on our website, including text, graphics, logos, icons, images, product descriptions, design elements, and other materials, is owned by or licensed to Hearth & Forge or the relevant rights holders and is protected by applicable intellectual property laws.

You may access and use our website for personal, non-commercial shopping purposes.

You may not copy, reproduce, distribute, modify, publish, display, or commercially exploit website content without prior written permission from the relevant rights holder, except where permitted by law.

Third-party names, trademarks, and product brands remain the property of their respective owners.

9. Third-Party Services and Links

Our website may contain links to third-party websites, applications, payment providers, shipping services, or other external resources.

We do not control all third-party services and are not responsible for their independent content, policies, or practices.

Your use of third-party websites and services may be subject to separate terms and privacy policies. We encourage you to review those terms before interacting with third parties.

This section does not exclude liability where such exclusion is prohibited by applicable law.

10. User Submissions and Feedback

If you submit reviews, suggestions, comments, feedback, or other materials to us, you confirm that you have the right to submit them and that they do not violate applicable laws or the rights of others.

You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute your submissions for purposes related to operating, improving, and promoting our business, subject to applicable law and our Privacy Policy.

We may remove content that we reasonably believe is unlawful, abusive, misleading, infringing, or otherwise inappropriate, where permitted by law.

We are not obligated to keep unsolicited feedback confidential or provide compensation for it unless otherwise agreed in writing or required by law.

11. Privacy and Personal Information

Your use of our website is also subject to our Privacy Policy.

We collect, use, and process personal information in accordance with our Privacy Policy and applicable data protection laws.

Certain information may be processed by Shopify and other service providers to facilitate transactions, payments, website functionality, shipping, fraud prevention, and customer support.

Please review our Privacy Policy to understand how personal information is handled.

12. Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, availability, or other details.

We reserve the right to correct errors, update information, or cancel affected orders where permitted by applicable law.

If a material error affects an order you have placed, we will take appropriate steps to notify you and, where necessary, offer cancellation or a refund.

13. Prohibited Activities

You agree not to:

• Use our website for unlawful or fraudulent activities.

• Violate applicable laws, regulations, or the rights of others.

• Attempt to interfere with the security, functionality, or proper operation of our website.

• Upload or transmit malicious software, harmful code, or unauthorized automated requests.

• Collect personal information about other users without authorization.

• Misrepresent your identity or provide fraudulent order information.

• Copy, scrape, or exploit website content or services in a manner that violates applicable law or our rights.

We may take reasonable action to protect our website, customers, and business from prohibited activities.

14. Disclaimer of Warranties

To the extent permitted by applicable law, our website and online services are provided on an “as available” and “as is” basis.

We do not guarantee that website access will always be uninterrupted, secure, error-free, or available at all times.

Product warranties, where applicable, are governed by the relevant product terms and applicable law.

Nothing in these terms excludes or limits any warranty, guarantee, or consumer right that cannot legally be excluded or limited.

15. Limitation of Liability

To the extent permitted by applicable law, Hearth & Forge will not be liable for indirect or consequential losses arising from the use of our website or services where such liability may lawfully be excluded.

We are not responsible for losses caused by events beyond our reasonable control, subject to any mandatory legal obligations.

Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, defective products, or any other liability that cannot legally be excluded or limited.

Your statutory consumer rights remain unaffected.

16. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful use of our website or your material breach of these Terms of Service.

Nothing in this section requires you to indemnify us for our own unlawful conduct or any liability that cannot legally be transferred to you.

17. Termination

These Terms of Service remain effective unless terminated by you or us in accordance with applicable law.

We may suspend or restrict access to our website where reasonably necessary and legally permitted, including when we detect fraudulent activity, security threats, or material violations of these terms.

Termination does not affect rights, obligations, or liabilities that arose before termination or provisions that are intended to survive termination.

18. Governing Law

These Terms of Service are subject to applicable laws and regulations.

Where permitted by law, disputes will be handled by the competent courts or dispute resolution bodies with jurisdiction under applicable law.

Nothing in this section deprives consumers of mandatory protections or rights available under the laws of their country or region of residence.

19. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, website functionality, legal requirements, or operational practices.

The latest version will be published on this page, together with an updated effective date where appropriate.

Your continued use of our website after revised terms are published constitutes acceptance of those changes only to the extent permitted by applicable law.

20. Contact Information

If you have any questions about these Terms of Service, your order, or our store, please contact us through the contact page on our official website.

Store Name: Hearth & Forge

Website: https://hearthforge.shop

Thank you for visiting Hearth & Forge and for choosing our products for your home and everyday projects.