Shipping Policy

At Hearth & Forge, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how orders are processed, shipped, and delivered when you shop with us at https://hearthforge.shop.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Business days exclude weekends and public holidays. During busy periods, promotional events, or holidays, order processing may take longer than usual.

Once your order has been shipped, you will receive a shipping confirmation when tracking information is available.

Please note that order processing time is separate from shipping and delivery time.

2. Shipping Destinations

Hearth & Forge may offer shipping to selected domestic and international destinations, depending on product availability, shipping carrier coverage, and applicable restrictions.

Available shipping destinations and shipping options will be displayed at checkout.

If your address is not supported by our available shipping services, we may be unable to complete your order. If a paid order cannot be shipped for this reason, we will contact you regarding the available options, including a refund where appropriate.

3. Shipping Times

Delivery times vary depending on the destination, shipping method, product availability, and carrier operations.

Estimated delivery times, where available, will be displayed during checkout or communicated in your order information.

Delivery may take longer than expected due to customs inspections, weather conditions, public holidays, carrier delays, remote delivery locations, or other circumstances beyond our reasonable control.

Any delivery estimates are provided for guidance and are not guaranteed unless expressly stated otherwise. Mandatory delivery deadlines and consumer rights under applicable law remain unaffected.

4. Shipping Costs

Shipping costs are calculated based on factors such as the destination address, shipping method, order size, and applicable delivery charges.

The shipping cost applicable to your order will be displayed at checkout before you complete your purchase.

If free shipping or a shipping promotion is available, the applicable conditions will be communicated on our website or during checkout.

Customers are responsible for reviewing the order total, including shipping charges, before submitting an order.

5. Order Tracking

When tracking is available, we will provide tracking information after your order has been shipped.

Please allow time for the shipping carrier to update the tracking status. Tracking information may not become active immediately after dispatch.

You can use the tracking details provided in your shipping confirmation to check the progress of your shipment.

If your tracking information has not updated for an extended period or your package appears to be delayed, please contact us through our website so we can assist you.

6. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please review your shipping address carefully before completing checkout.

If you notice an error in your shipping information, contact us as soon as possible. We will make reasonable efforts to correct the address before the order is processed or shipped, but changes cannot be guaranteed.

If an order has already been shipped, we may be unable to change the delivery address.

Additional shipping charges or other costs resulting from incorrect or incomplete address information may be the customer's responsibility where permitted by applicable law.

7. Delayed, Lost, or Missing Packages

If your order has not arrived within the estimated delivery period, please check your tracking information first.

If the package appears to be lost, significantly delayed, or incorrectly marked as delivered, contact our customer support team through our website.

We will review the available tracking information and, where appropriate, work with the shipping carrier to investigate the issue.

If an order is confirmed to be lost or otherwise undelivered, we will work toward an appropriate resolution in accordance with applicable law.

Nothing in this section removes any delivery obligations or consumer rights that apply to your purchase.

8. Damaged Packages or Items

Please inspect your package and products when they arrive.

If an item arrives damaged, defective, incomplete, or incorrect, contact our customer support team through our website as soon as reasonably possible.

Please provide your order number, a description of the issue, and clear photos of the product and packaging where appropriate.

We will review the information and help determine an appropriate solution, which may include a replacement, refund, or another remedy in accordance with applicable law.

9. International Shipping, Customs, and Duties

International orders may be subject to import duties, customs fees, taxes, or other charges imposed by the destination country.

The responsibility for these charges depends on the shipping arrangement, checkout disclosures, and applicable law.

Where such charges are payable by the recipient, customers may be required to pay them before delivery.

Customs inspections and clearance procedures may also affect delivery times.

Hearth & Forge cannot guarantee that international shipments will be exempt from customs charges or delays.

Any applicable legal obligations concerning the disclosure or payment of duties and taxes remain unaffected by this policy.

10. Split Shipments

Depending on product availability, warehouse locations, and shipping arrangements, items in the same order may occasionally be shipped separately.

If your order is divided into multiple shipments, tracking information may be provided separately when available.

You will not be charged additional shipping fees for split shipments unless the additional charges were clearly disclosed and agreed to at checkout or are otherwise permitted by applicable law.

11. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request before the order is processed or shipped. However, once an order has been dispatched, changes or cancellations may no longer be possible.

If cancellation is no longer possible, you may be able to request a return in accordance with our Return and Refund Policy.

Nothing in this section limits any statutory cancellation or withdrawal rights that may apply.

12. Delivery Issues Outside Our Control

Delivery may be affected by circumstances beyond our reasonable control, including severe weather, natural disasters, customs inspections, carrier disruptions, public holidays, transport interruptions, or government restrictions.

In such circumstances, we will make reasonable efforts to provide available information and assist with resolving delivery issues.

This section does not exclude any obligations or liabilities that cannot legally be excluded under applicable law.

13. Contact Information

If you have questions about shipping, delivery times, tracking information, or an existing order, please contact our customer support team through the contact page on our official website.

Store Name: Hearth & Forge

Website: https://hearthforge.shop

Please include your order number when contacting us about an existing purchase so we can assist you more efficiently.

Thank you for shopping with Hearth & Forge. We appreciate your trust and look forward to serving you.